• A national organisation focussed entirely upon supporting adults affected by adoption
• A registered Adoption Support Agency and Intermediary Agency
• A registered charity and a company limited by guarantee managed by a board of trustees. The trustees act in a voluntary capacity; they receive no remuneration
• The services of the charity are available to adopted adults, birth parents and other relatives, and adoptive family members and other people affected by adoption or adoption reunion issues
• Adoption agencies, adoption support services, local authority adoption services and other organisations with an interest in our work are encouraged to subscribe to the organisation and purchase services

The aim of AAA-NORCAP is

• We believe that every individual is of unique and significant value and we aim to treat everyone in a manner that respects their individuality and addresses their needs
• We recognise that one person's quest for information may impinge upon another person's wish for privacy. We will strive to respect and address the needs of both and to achieve outcomes that leave no one feeling disadvantaged or compromised
• We expect all our team to actively promote our policies of equal opportunity and inclusiveness
• We strive to ensure that all our work and practices are non-discriminatory
• We welcome feedback from those who use our services. We ensure that all challenges and proposals are given appropriate consideration and inform future developments

• Provides a range of specialist services for adults affected by adoption
• Operates the largest UK adoption contact register
• Gives guidance on how to locate lost relatives
• Provides a well-equipped search room
• Undertakes work under Section 98 2002 Adoption Act, providing a specialist intermediary service to facilitate renewed contact between adopted people and members of their birth families
• Provides Schedule 2 birth records counselling and associated services under contract to Local Authorities
• Provides a range of Adoption Support Services for adults through contracts or service level agreements with Local Authorities
• Campaigns on issues important to adults affected by adoption
• Makes the wishes and views of adults affected by adoption known to government
• Maintains a network of home based volunteers who the charity has trained and equipped to provide individual support, assistance and guidance to service users
• Organises or contributes to many local groups run for adults affected by adoption
• Advocates with other service providers on behalf of subscribers
• Strives to increase the funds available to pay for services needed by people who cannot afford the full cost involved
• Publishes accounts of personal experience of adoption and other associated topics
• Signposts people to other sources of support and assistance
• Provides a range of training and consultancy services